Return & Refund Policy
At Drufu, we are committed to providing fresh, high-quality dry fruits, nuts, and seeds to our customers.
Food Products – No Return Policy
For food and edible products, including dry fruits, nuts, seeds, and other consumable items, we do not accept returns or exchanges due to hygiene, food safety, and quality-control reasons.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, tampered with, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other details to verify the issue.
After verification, Drufu may offer a replacement or refund, depending on the circumstances.
Important Conditions
- Please check your package at the time of delivery.
- Do not accept a package that appears severely damaged or tampered with.
- Products cannot be returned simply because of a change of mind or personal preference.
- Refunds or replacements are subject to verification and approval by Drufu.
- Once a food product has been delivered and accepted, it cannot be returned for resale.
For return-related assistance, please contact our customer support team through the contact details provided on our website.
Drufu reserves the right to modify this policy when necessary to comply with applicable laws and regulations.